All parcels are shipped from Sydney,
Australia within 1-3 business days, excluding weekends and public
holidays. If a dispatch delay occurs, we will reach out to let you
know.

When your order is ready for dispatch, you will
receive an email notification with a tracking number. Please allow up to
12 hours for tracking to show as it takes time between packing and first scan
when onboard for delivery.

All orders made are final, and
we cannot guarantee that changes to products and/or shipping details can be
made once order confirmation is sent to you. It is your responsibility to make
sure all details are correct before confirming your order. 

In the case of a refund request before an order has
been dispatched, please note that for all orders made via Afterpay, a
fee of 6% will be deducted from your final refund amount
to cover for Afterpay Merchant fees that are not refunded to us.

 SHIPPING COSTS AND DELIVERY TIMES 

Australia

Please refer to our Shipping Policy for detailed information on shipping costs and delivery times.

To calculate estimated delivery time from Sydney to
your postcode, please check via:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

• Estimated delivery time
  using the link above does not allow for pick & pack of orders.
• Once orders are placed,
  they are not able to be amended or cancelled.
• Final Order Value is
  calculated after promotional codes are applied.
• eGift cards do not
  contribute to minimum spend for free shipping.
• We offer Signature On
  Delivery for all our parcels
  with option of Safe Drop if deemed safe to do so. Please
  note, while our delivery service will do their best to meet these
  requests, it isn't always possible as it depends on your address
  type, weather, visibility to passing traffic etc.
• Shipping times are a
  guideline and subject to change. You may experience slightly longer
  delivery times during peak periods (Sales and Promotional events), public
  holidays, extreme weather events or due to postal service delivery issues
  that are unforeseen.
• Online orders are
  processed and shipped from Melbourne, Victoria and so we follow any
  Victorian Public Holidays.
• Please allow additional
  time for regional and rural deliveries.
• Shipping costs can be
  adjusted without prior notice.
• The best way to track
  your deliveries is through Australia Post’s mobile app. Get expected delivery
  dates, localised service updates and stay notified if things
  change. You can also track your parcels on auspost.com.au by using
  the tracking tool.

Signature On Delivery: This requires the driver
to obtain a signature on delivery. If nobody is on premise to accept
the parcel, the parcel will be allocated to the nearest Post office for
collection. NVelyra is not responsible for the collection of your parcel from
the pickup location.

We do not offer "Authority
To Leave" unless it is put in the notes section at checkout.

IMPORTANT TO NOTE

For shipping address, we strongly advise you to use an address
where someone is available to collect the parcel during business hours
Monday to Friday. If no one is available to collect the parcel, the courier
might leave the parcel at the address only if it is deemed safe to do so,
otherwise you are responsible for picking up the parcel at a location given to
you.

If a parcel is returned to NVelyra because it was
unclaimed or had the incorrect address submitted with the order, the customer
is responsible for an additional handling & postage fee of $20 to have
it re-delivered. If you prefer a refund on the returned parcel, we will deduct
$20 off the total order amount (excluding Express Shipping charges) to cover
handling & postage fees. NVelyra is not responsible for unclaimed or
incorrectly addressed parcels and does not offer replacement packages.

NVelyra is not responsible for lost or stolen
packages, unless it is lost or stolen during transit. That's why we offer
tracked shipping for all orders and parcels where the status
"Delivered" or "Completed" will be deemed as delivered.

We ship via AusPOST, if you hold a MyPOST account, you are able to
request Redirection & Safe Drop. However, this is NOT recommended by NVelyra, and if you choose to
request Redirection and/or safe drop, NVelyra is no longer responsible for
lost parcel, undelivered parcel, parcel delivered to incorrect address for your
order. Please make sure your address is correct on your order confirmation
email to avoid the need for redirection.

Unfortunately, due to the nature of the products,
we do not offer refund/return/exchange on orders once shipped unless products
inside the parcel box and individual product boxes are damaged when received.



All products are checked for quality before dispatch and while we try our best
to ensure that the products are delivered to you in perfect condition, products
may be damaged in the delivery process. If you receive a box with damaged items
inside, please contact us at nvelyra@gmail.com within 14 days, along with
photos of the damaged product(s) (damaged box not included as it does not
affect the quality of products inside).



Once approved, we will arrange for your item(s) to be returned. Once your
return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the
approval or rejection of your refund.



If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.



Our policy lasts 14 days. If 14 days have gone by since receiving your
purchase, unfortunately we can’t offer you a refund or exchange on damaged
goods or any gift cards.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at nvelyra@gmail.com

Shipping charges can not be refunded.