Shipping policy

All parcels are shipped from Sydney, Australia within 1-3 business days, excluding weekends and public holidays. If a dispatch delay occurs, we will reach out to let you know.

When your order is ready for dispatch, you will receive an email notification with a tracking number. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.

All orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. It is your responsibility to make sure all details are correct before confirming your order. 

 

 

SHIPPING COSTS AND DELIVERY TIMES 

Australia

 Final Order Value

Standard Shipping

2-15 business days

Express Shipping

1-8 business days

Less than $50

$7.5

$12.5

$50 - $120

FREE

$5

More than $120

FREE

FREE

To calculate estimated delivery time from Sydney to your postcode, please check via:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

  • Estimated delivery time using the link above does not allow for pick & pack of orders.
  • Once orders are placed, they are not able to be amended or cancelled.
  • Final Order Value is calculated after promotional codes are applied.
  • eGift cards do not contribute to minimum spend for free shipping.
  • We offer Signature On Delivery for all our parcels with option of Safe Drop if deemed safe to do so. Please note, while our delivery service will do their best to meet these requests, it isn't always possible as it depends on your address type, weather, visibility to passing traffic etc.
  • Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales and Promotional events), public holidays, extreme weather events or due to postal service delivery issues that are unforeseen.
  • Online orders are processed and shipped from Sydney, NSW and so we follow all NSW Public Holidays.
  • Please allow additional time for regional and rural deliveries.
  • Shipping costs can be adjusted without prior notice.
  • The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool.

Signature On Delivery: This requires the driver to obtain a signature on delivery. If nobody is on premise to accept the parcel, the parcel will be allocated to the nearest Post office for collection. NVelyra is not responsible for the collection of your parcel from the pickup location.

We do not offer "Authority To Leave" unless it is put in the notes section at checkout.

 

refunded. 

IMPORTANT TO NOTE

For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.

If a parcel is returned to NVelyra because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. NVelyra is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

NVelyra is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for all orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.

We ship via AusPOST, if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by NVelyra, and if you choose to request Redirection and/or safe drop, NVelyra is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.

 

RETURNS, REFUND OR EXCHANGE

Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.

All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at nvelyra@gmail.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods or any gift cards.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nvelyra@gmail.com

Shipping charges can not be refunded.